CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please email us. Include your requested changes, along with the order confirmation number. We will always do our best to satisfy your needs.
**Returns may be subject to a 15% restocking fee. **
Any item can be returned to us unused and in the original packaging.
a. Returns must be made within 15 days of purchase.
b. Customer will be responsible for any shipping charges.
c. Seasonal (Holiday) products are non-returnable.
d. Gift Cards are non-returnable.
e. Open products are non-returnable / non-refundable.
Please ship your items back to us at the following address:
Pharmavet H&B Corp.
ATTN: Returns [include ORDER #]
P.O. Box 26124
Arlington, Virginia 22215
Please include a copy of your invoice and order confirmation number. Be sure to include a note as to why you are returning the item(s). Should you wish to exchange the item(s), please include the product(s) you would prefer instead by listing the name and item number. Once your item arrives it will be reviewed by our returns department promptly
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or you have another concern, please email us. Please include your order confirmation number, as well as the issue with your order. We will always do our best to satisfy your needs.