FAQs

Why Makondo?

Makondo is the town where all the stories generate in the Nobel Prize-winning novel "One Hundred Years of Solitude" by Gabriel Garcia Márquez (Macondo in the book).

"Magical and Mystical town; the place where reality, fiction, imagination, fable, dream and myth coexist. Is the place where nature is the center of everything and is as important as humans".

This description perfectly reflects what we want to be; a company with different and innovative ideas that lies is the intersection between the Pets, their Human Parents and the Environment.

How did Makondo Pets get started?
Makondo was founded by a family of animal lovers - veterinarians and pet parents - and continues as a family-owned business to this day. Visit the About Us page to learn more.

What are your hours of operation?
Our business hours are Monday to Friday, 9:00am to 5:00 pm EST, but our products are available online 24 hours/day, 7 days/week.

Where are the products made?
Our products are all proudly made in the USA. 

Is my purchase through your site secure?
Certainly! Please visit the payment information page for further information.

When will my product arrive?
We do our best to ship our products as fast as we can. Visit the shipping information page for additional details and estimates.

Do you ship internationally?
Unfortunately, we do not currently ship outside the United States.

How can I return a product?
We do our best to make the returns process as painless as possible. Visit the returns page or further information.