FAQs

Why is your brand called Makondo?
Makondo is the town from the Nobel Prize-winning novel One Hundred Years of Solitude by Gabriel Garcia Márquez, described as a "magical region, where nature is the center of everything and is as important as humans." This quote inspires us to give our best care to both animals and the environment. 
 

How did Makondo Pets get started?
Makondo was founded by a family of animal lovers - veterinarians and other care-givers - and continues as a family-owned business to this day. Visit the About Us page to learn more.

 

What are your hours of operation?
Our business hours are Monday to Friday, 8:00am to 5:00 pm EST, but our products are available online 24 hours/day, 7 days/week.

 

Where are the products made?
Our products are all proudly made in the USA. 

 

Is my purchase through your site secure?
Certainly! Please visit the payment information page for further information.

 

When will my product arrive?
We do our best to ship our products as fast as we can. Visit the shipping information page for additional details and estimates.

 

Do you ship internationally?
Unfortunately, we do not currently ship outside the United States.

  

How can I return a product?
We do our best to make the returns process as painless as possible. Visit the returns page or further information.